At ShakeSure, we aim to ensure your satisfaction by supplying marine-grade products with care and accuracy. If you encounter an issue with your order, please refer to the following return and exchange terms:
1. Incorrect Item Sent by ShakeSure
If we have shipped the wrong item:
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Notify us within 7 days of receiving the goods via email or website chat.
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Provide clear photos and relevant evidence.
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Once we confirm the error, we will provide a return address.
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We will cover the return shipping cost and promptly arrange shipment of the correct item.
2. Product Quality Issue
If you believe the product has a manufacturing or quality defect:
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Contact us within 14 days of delivery, via email or website chat.
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Provide photos and detailed description.
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Once the issue is verified by our team:
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We will offer a return address,
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Cover the return shipping cost,
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And either replace the item or offer an appropriate resolution.
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The product must be unused and undamaged.
3. Customer Ordered the Wrong Product
If the product received was ordered incorrectly:
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Notify us within 7 days of receipt via official communication channels.
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We offer an exchange service (subject to stock availability).
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The customer is responsible for return and re-shipping costs.
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Refunds are not provided for incorrect orders.
4. Change of Mind or Preference
If you no longer want the product (e.g., you prefer a different size or grade):
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Inform us within 7 days of receipt, and the item must be unused and in original condition.
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We offer an exchange (stock permitting).
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The customer bears all return shipping costs.
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We do not issue refunds for change-of-mind returns.
5. Custom-Length or Made-to-Order Products
Custom-length or specially manufactured products are non-returnable.
However, we are happy to assist with exchanges, depending on your situation.
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All shipping costs are the customer’s responsibility.
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Replacement items may be offered at a discounted price.
If you have questions or need assistance, please contact us.